FAQs

Do you have COD? What are the payment options?

- Bank Deposit (BDO)

- Paypal 

Money Remittance 

- Gcash

Do you issue Official BIR Receipts?

Yes! We issue official receipts. You can also ask for a scanned/picture of the receipt if you need it immediately.

 

How many days does shipping take?

SHIPPING TIMEFRAME:

Fulfillment/Processing time : 3-8 days
Shipping time: 3-7 days

* Delays may occur due to unexpected Government Restrictions

* Items are for pre-order hence the 3-8 days fulfillment time

Total shipping timeframe: Approximately 2 weeks

 

I didn't notice the lead time, could I cancel my paid order?

Unfortunately we do not accept any cancellations due to unnoticed lead time. It has been stated that all products are for preorder basis, so before proceeding with your payment, please be sure that you are willing to wait for the products to arrive in 2 weeks time.

 

My product is damaged, what should I do?

Kindly message us immediately for damaged products so we can assist your concerns. We are willing to compensate or replace the damaged product or material.

  

Do you have a refund policy?

Yes. Please check our refund policy page. We would typically give refunds to lost and damaged products. If you have questions, you can ask us anytime.

* We do not give refunds for change of taste. 

 

Inquiry response time:

Facebook: Poppie Studios Ph - within 2-3 hours
Instagram @poppiestudiosph - within 2-3 hours
Email: sales.poppiestudiosph@gmail.com (within 24 hours)